1 Year Manufacturer
Daiwa will repair or replace, without charge, any Daiwa reel which is defective in workmanship or materials for a period of one year from the date of purchase by the consumer (please note for all electric reels the warranty extends for a period of 1 year, or 200 hours of usage, whichever comes first). The warranty extends only to the original owner. Once the reel is received, our service technicians will inspect to identify the issue, and if it is determined to be a manufacturing defect, we will repair the reel and send it back to you at no charge. If the damage is determined to not be warranty eligible (missing parts, accidental, misuse, inadequate care, wear and tear) we will contact you with a price estimate before starting any work. Please follow these instructions when returning reels for warranty repair: Do not remove parts, enclose proof of purchase and a Repair Request Form with nature of problem. Also, please list the model name and number of reel and your return address. To protect against loss or damage in transit, your reel should be carefully packaged and adequately insured. Please retain all shipping receipts.
Warranty URL:
https://daiwa.us/pages/warranty-claims
Service URL:
https://daiwa.us/pages/service-requests
Daiwa has a fine team of service technicians waiting to service your reels. A reel is like a car, it should be maintained once a year to keep it casting smooth and effortlessly. Why not send in your reels in the off season so you will be ready to fish in the spring. Daiwa parts now has replacement parts such as 100mm baitcasting handles. Our customer service department can help you find the part you need to help you enjoy a trouble free day on the water. Daiwa can authorize service only on products sold by Daiwa USA, please see Daiwa USA website for products supported. Spare parts for discontinued reel models availability of parts is 5 years from the reel discontinue date. If you have any questions on your reel or to verify we have parts and can perform service on your reel please contact Customer Service at (562)375-6800.
